Northline Black Car
Terms and conditions
The contract between you and Northline Transportation, Inc. when you book a vehicle, and the terms on which this website is provided.
Effective date: terms_effective_date.
1. Who these terms are with
| Item | Detail |
|---|---|
| Legal entity | Northline Transportation, Inc. d/b/a Northline Black Car |
| “You” | The person making the booking, and where different, the passenger traveling |
| Contact for notices | legal_notice_address |
2. Formation of the contract
A booking request — online, by phone or by text — is an offer. The contract is formed when we issue a written confirmation, which we aim to do immediately. A quote is not a confirmation and does not reserve a vehicle. Confirmations are issued subject to vehicle and chauffeur availability, and to the notice periods on the booking page.
3. What we provide
| Provision | Terms |
|---|---|
| Service | Pre-arranged chauffeured passenger transport. Not a street hail, not an on-demand service. |
| Vehicle class | We supply the class booked. A specific make, model, color or vehicle is not guaranteed unless expressly agreed in writing. |
| Chauffeur | A currently TLC-licensed chauffeur where the trip requires one. Substitution of chauffeur or vehicle is at our discretion. |
| Subcontracting | We may perform a trip through an affiliate operator meeting our standards. Where we do, affiliate_disclosure_policy. |
| Route | Chosen by the chauffeur, on traffic conditions, unless you direct otherwise. A directed route is at your risk as to time. |
| Timing | Journey times are estimates. We do not warrant arrival by a particular time and cannot — see section 9. |
4. Price and payment
| Item | Terms |
|---|---|
| Quote basis | a flat rate for airport transportation and set destinations, or an hourly rate when the car is at your disposal |
| Dynamic pricing | Surge pricing is when a ride's price jumps with demand — during rush hour or bad weather — after you've already committed to the trip. We never charge surge prices. The price you're quoted is the price you pay, with no fuel surcharge added either. |
| Payment methods | Visa, Mastercard, American Express and Discover, or cash |
| When charged | The card is charged at the end of the trip, once the final amount is known |
| Card held at booking | No hold is placed on the card at booking |
| Tolls | are not included in the fare and are itemized in your quote |
| Congestion charges | absorbed by us, not added to your fare |
| Parking | Charged at cost where incurred on your trip, including on a meet and greet. |
| Sales tax | no sales tax added — the quoted price is what you pay |
| Black Car Fund surcharge | Statutory. Collected and remitted; shown as bcf_surcharge_display |
| Gratuity | is not included and is entirely at your discretion · on the invoice: a gratuity line appears on the invoice and on the payment screen, and can be set to zero |
| Late payment | late_payment_terms |
| Disputed charges | Raise within billing_dispute_window to info@northlineblackcar.com |
5. Changes, cancellation and no-show
Set out in full in the cancellation policy, which forms part of these terms. In summary: free cancellation until 4 hours before pickup on a sedan or SUV; a longer window on the Sprinter van; no-show declared 1 hour after the flight arrives on an airport arrival and 30 minutes after the booked pickup time elsewhere.
6. Waiting time
Set out in full in the wait time and flight delay policy, which forms part of these terms. Free wait 30 minutes domestic and 1 hour international, measured from the flight’s arrival at the gate, or from the booked pickup time if the flight cannot be tracked; thereafter at the hourly rate for your vehicle class billed in one-minute increments, with charges typically rounded to the nearest 15 minutes.
7. Passenger obligations and conduct
| Term | Detail |
|---|---|
| Seat belts | To be worn by all passengers. New York law requires it. |
| Passenger numbers | Not to exceed the seated capacity of the vehicle. A chauffeur will refuse an over-capacity load and the trip is charged. |
| Smoking and vaping | not permitted in the vehicle |
| Alcohol | not permitted in the vehicle |
| Illegal items | Not to be carried. The chauffeur will end the trip. |
| Damage and soiling | Charged usually starts from $250, or the cost of repair where greater, evidenced. |
| Abuse of the chauffeur | The trip ends. It is charged in full and we may decline future bookings. |
| Children | Restraints available: a regular child seat and a booster seat, at the time of booking notice. Responsibility for a child’s restraint remains with the accompanying adult. |
| Animals | Pets are welcome when declared at booking, in a secure carrier or on the floor with suitable protection; pets over 25 pounds travel in an SUV or Sprinter van, no more than two animals per reservation, and a cleaning fee may apply. Service animals are carried without notice and without charge. |
8. Luggage and property
| Term | Detail |
|---|---|
| Capacity | As stated per class on the fleet pages. We can refuse luggage that does not fit safely. |
| Loading | Assistance is offered. Property remains in your custody and control throughout. |
| Liability for property | luggage_liability |
| Items left in a vehicle | Held for a few days. Return arranged at returned by a chauffeur to an address of your choosing, charged as a trip. |
| Valuables | Should not be left unattended in a vehicle at any point. |
9. Liability
| Term | Position |
|---|---|
| What we are liable for | Our own negligence, and matters that cannot lawfully be excluded — including death or personal injury caused by negligence. |
| Delay | operator_late_remedy. Journey times are estimates and traffic, weather, road closures and airport operations are outside our control. |
| Consequential loss | consequential_loss_position — e.g. a missed flight, a missed meeting, a lost booking |
| Cap on liability | liability_cap |
| Insurance | Commercial automobile liability, carrier insurance_carrier, limits insurance_liability_limit |
| Force majeure | force_majeure_position |
10. Website terms
| Term | Detail |
|---|---|
| Content | Reference guides on this site are general information about public facts, not advice. They are corrected in place when facts change. |
| Accuracy | Third-party facts — terminal assignments, transit fares, tolls — change without notice. Check anything time-critical with the operator concerned. |
| Third-party booking widget | Checkout is hosted by Limo Anywhere on a separate domain. Their terms and privacy practices apply to that step — see book. |
| Intellectual property | Site content is owned by Northline Transportation, Inc.. Facts about the world are not. |
| Acceptable use | No scraping for republication, no automated booking submission, no attempt to circumvent security. |
| Accessibility | See the accessibility statement, including known gaps. |
11. Communications
Booking confirmations, chauffeur details and arrival notifications are sent by SMS and email to the numbers and addresses on the booking. Consent, opt-out and message handling are covered in the privacy policy: sms_consent_policy. Marketing messages, if any, are separate and require separate consent.
12. Complaints
Raise it with us first: info@northlineblackcar.com, answered as quickly as the matter allows. Independently of us, complaints about a licensed vehicle or chauffeur may be made to the New York City Taxi & Limousine Commission through 311. Nothing in these terms restricts that right, and nothing in them requires you to accept a refund in exchange for withdrawing a complaint or a review.
13. Governing law and disputes
| Item | Position |
|---|---|
| Governing law | governing_law |
| Jurisdiction | jurisdiction |
| Dispute resolution | dispute_resolution |
| Class action position | class_action_position |
| Small claims | small_claims_carveout |
14. Changes to these terms
The terms that apply to your trip are those in force when your booking is confirmed. Changes are published here with a new effective date; we will not apply a change retrospectively to a confirmed booking. Version: terms_version.
Common questions
Can a corporate customer negotiate these?
Yes — corporate accounts normally run on a separate agreement that varies several of these provisions, particularly cancellation, liability and payment terms.
What happens if I miss a flight because the car was late?
Section 9. The remedy position is operator_late_remedy and the treatment of consequential loss is consequential_loss_position. Both are among the provisions most likely to change on legal review.
Do these terms cover the booking checkout?
Not entirely. Checkout is hosted by a third party on their own domain under their terms — a known issue flagged on the booking page. Which terms govern which step is exactly the sort of thing that needs sorting before publication.